Returns & Exchanges

If for whatever reason you are not satisfied with any of our goods, we are happy to fully refund your order.

Our policy lasts 30 days from when you receive your order. If after the 30 days have passed, you will not be eligible to return your order.

Please note that you must allow up to 10 business days for us to process this return. Once processed you will receive the full refund amount right away, and an email confirming this.

Received a faulty item? 

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please get in touch with our support team here who will get this sorted for you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. It may take up to 5-10 business days for a refund to reflect in your account.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@matchafuel.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.