Our guarantee policy lasts 30 days from when you receive your order. Within 30 days, if you are unhappy and would like a refund for your Matcha Fuel product, please email us at firstname.lastname@example.org to receive our return address. We must receive the pack within 30 days from the date of original purchase for the refund to be valid.
It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the pouch within 30 days from the date of original purchase for the refund to be valid.
We will refund your entire order (excluding the cost of delivery), as long as all packs are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come.
Please note that you must allow up to 10 business days for us to process this return. Once processed you will receive the full refund amount right away, and an email confirming this.
Received a faulty item?
We're really sorry to hear this! In the unlikely event that you've received a faulty item, please get in touch with our support team here who will get this sorted for you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. It may take up to 5-10 business days for a refund to reflect in your account.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If you have a subscription and wish to cancel, you must notify us at least 24 hours before your dispatch date. If you have received your subscription order but request a refund, you must first return your order before we can authorise a refund. Please email us to receive our return address.